Protection Referral Focal Point, Erbil

Context/Reporting line:

Under the overall supervision of the Protection Coordinator and the direct supervision of the Protection Officer, the Protection Referral Focal Point will perform the following duties:

Core Functions / Responsibilities

1. Develop referral pathways for humanitarian services across Iraq.

2. Update and maintains contact with service providers and ensures to update the service mapping on a regular basis.

3. Closely liaise with the Protection teams and other implementing partners, to ensure that complete and reliable information is collected to build and update the profile of the referred case.

4. Conduct timely and regular (daily) referrals of the cases, while maintaining a complete record (using Protection’s referral tracking tools) of all referred cases’ details and actions taken.

5. Conduct full and regular follow-up on the referred cases’ status, persons-in-charge, to understand whether the beneficiaries have effectively accessed relevant procedures and/or actually availed themselves of the needed service(s) and rights.

6. Contribute to development of the current referral tools and pathways.

7. Ensure the quality of the referrals in close coordination with M&E unit and Protection Officers

8. Report in the appropriate documents the feedbacks, the assessments made by the teams and the needs in terms of referrals.

9. Provide relevant data to and cooperates with the Senior IM Assistant for reporting.

10. Propose improvements of the follows up tools and assessment forms as needed.

11. Regularly analyze and report any obstacles, feasible solutions, concerns, and generate comprehensive lessons learnt to improve both the beneficiaries’ environment and the Protection teams’ procedures and practices.

12. Assist with any other duties as deemed necessary by the supervisor(s).

13. Ensure gender and protection mainstreaming within all project activities.