Medical Assistant, Erbil

Context:

The Medical Assistant oversees the Data Processing/registration teams in the Migration Health Assessment Centre (MHAC). These teams provide information, relevant to Health Assessment Programs, Applicant processing and other IOM services to the migrants. the incumbent will be responsible for coordinating the routine administrative functions such as switchboard operations, handling inquiries and providing refugee/immigrant assistance as necessary.

Under the general guidance of the Chief of Mission (CoM) and the overall supervision of the head of MHD and the direct supervision of the Migration Health Officer (MHO) the successful candidate will be responsible for the carrying out the following duties and responsibilities in relation to the Migration Health Assessment Centre (MHAC) in Erbil, IRAQ

Core Functions / Responsibilities:

1. Organize the Medical Assistants Roster and assign various duties in the unit as well as actively participate in day-to-day scheduling;

2. Develop and keep up-to-date MHAC’s Standard Operating Procedures (SOP’s) and train Medical Assistants in compliance to the MHAC Medical Assistants’ SOPs;

3. Assist in analysis of various tools pertaining to migrant flow and satisfaction in MHAC – including active monitoring of scheduling trends.

4. Prepare medical forms, laboratory labels, serology code books, chest x-ray labels and daily scheduling of MHD health assessments.

5. Ensure that reception area is well organized and presentable at all times.

6. Provide accurate information and answers to telephone and/or walk-in queries from applicants regarding their schedules and direct as required.

7. Assist in improving the integrity of customer care work by proposing key fraud prevention measures.

8. Receive all completed medical deferrals/furtherance, x-rays and other documents from MHD, update the reception of the same in the database and forward to the migration health physician for clearance.

9. Oversee the completion of medical forms, DNA packages and other medical documents and ensure they are transmitted to relevant partners, either by electronic means or by courier services. Verify that correct contacts and physical address are used whenever documents are transmitted by courier services and ensure to inform the receiving party of the parcel tracking number electronically.

10. Prepare and submit monthly statistics on Health Assessments performed by MHD.

11. Prepare correspondence to respond to queries in respect to relevant matters of the MHAC. File incoming/outgoing letters, reports, memoranda, emails faxes as well as IOM documents and forms related to IOM medical issues.

12. Data management follow-up including the creation of queries to retrieve information from the database and responding to various follow-up needs.

13. Participate in mobile health assessment missions in the Region to provide IT/Database support.

14. Suggest improvements to strengthen internal control mechanisms; provide inputs for new procedures to complement and/or adapt existing instructions in an effort to achieve streamlining efficiencies.

15. Perform such other duties as may be assigned.