Community Resources Center Referral Focal Point, Ninewa (Baaj)

Context/Reporting line:

Under the general guidance of the Head, Transition and Recovery Division, the overall supervision of the CRC Programme Officer, the administrative supervision of the Head of Sub office (HoSO), and the direct supervision of the Senior Community Resource Centre Assistant (Durable Solutions), the Community Resource Center Referral Focal Point will perform the following duties:

Core Functions / Responsibilities

1. Develop referral pathways with CRC area coverage, including where CRC is located and other districts of the same governorate.

2. Conduct on a regular basis mission jointly with the CRC teams within CRC area coverage.

3. Conduct timely and regular (daily) referrals of the cases, while maintaining a complete record (Using CRC’s referral tracking tools) of all referred cases’ details and actions taken then Conduct full and regular follow-up internally and/ or externally on the referred cases’ status, persons-in-charge, to understand whether the beneficiaries have effectively accessed relevant procedures and/or availed themselves of the needed service(s) and rights.

4. Attend Monthly referral focal point meetings with the senior community resource center assistant to ensure adherence to standards of care and quality of service provided.

5. Support the implementation of Post return monitoring as part of durable solutions and accordingly conduct referrals during interaction with returnees who report different needs.

6. Participate in the data collection on the field level mainly for post-return monitoring, check-in calls, and arrival calls as part of the durable solutions approach.

7. Collaborate with other IOM divisions and to ensure a coordinated and collaborative response to the provision of services and assistance for those benefiting from registration and referrals.

8. Perform any other duty as assigned.

 

Required Qualifications

Education:

 Bachelor’s degree in Sociology, Psychology, Social Sciences, IT/ICT (Information and communication), from an accredited academic university or institute.

Experience and Skills:

 At least 2 years of relevant professional experience.

 Previous experience in international organizations.

 Previous experience providing protection and/or GBV case management services.

 Previous experience providing counselling and/or psychosocial support services.

 Strong computer skills – basic web design and database management, experience of GIS software would be an advantage.

 Experience working with people with different backgrounds and under challenging circumstances.

 Excellent organizational, communication, coordination, and time-management skills.

 High ability to interpret, analyze, and synthesize information in a fast-paced environment.

 Excellent reporting skills, reliability, flexibility, commitment, and patience.

 Excellent knowledge of Microsoft Office applications (especially Word, Excel, Access).

Languages:

 Fluency in English and Arabic is required.